Refund policy

Where things stand

Payments are not open yet. Nothing is charged, no card is asked for anywhere, and there is nothing to refund today. This page says how refunds will work once paid plans open, so the rule is known before anyone pays. If it changes before then, the date above moves.

First payment: 14 days

If a paid plan is not what you expected, ask for a refund within 14 days of your first payment for that plan and the whole amount comes back, monthly or yearly. You do not have to give a reason.

This is once per account. Downloaded files cannot be taken back, so if you try the same plan a second time and ask again, the second payment is not refunded.

Renewals

• Monthly renewal. Not refunded once it has been charged. To stop it, cancel before the renewal date.
• Yearly renewal. Refunded in full if you ask within 14 days of the renewal charge. A year is too much to lose to a forgotten date.

Cancelling

You can cancel at any time. The plan stays active until the end of the period you paid for and then stops renewing; the rest of a period is not refunded day by day. Your account returns to the free plan's allowances.

A refund ends the plan at once: the paid allowances stop there. Files you already downloaded stay yours, as the terms of use say.

Always refunded

Whatever the dates: a payment charged twice, a charge made after you cancelled, and any amount taken in error on our side.

Your rights under the law

If you are a consumer, the law where you live may give you rights beyond this page — in the European Union and the United Kingdom, for example, a 14-day right to withdraw from an online purchase, with an exception for digital content you have started to use. Nothing here limits those rights; where the law gives you more, the law applies.

How to ask

When payments open, checkout will be run by a reseller acting as merchant of record — the company named on your receipt, which collects the tax and makes the refund. Its name will be written here before payments open.

You will ask for a refund from the link in the receipt email, or by writing to support@materialhaus.com

The money goes back to the card or account you paid with; how long your bank takes after that is up to the bank.